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Returns & Exchange

Returns

Your complete satisfaction is our top priority. And your feedback is of first importance to us. Any dissatisfaction please contact our customer service within 2 days after you receive the parcel.

If you want to return your order, please notify us by email or live chat firstly, stating the reason with persuasive pictures or videos and the order number within 2 days of receipt. Please keep the items in their original conditions when sending back (customer commits the shipping cost). All packages should be sent via a tractable method. We are not responsible for packages lost in transit. Also please note that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

Exchange

Exchange are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 3 days of the original order dispatch date. Email us with your order number first to get a return authorization and return address from us otherwise your return will not be accepted. All items can only be exchanged for replacement at the equal price.

1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you

2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.

3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.

4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.

5. Please be noted customer is responsible for shipping charges of the whole exchange process.

Order Cancellation

Cancellation of an order should be made before the order has been dispatched. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the dispatching of the order will be treated in accordance with our return policy.