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Order FAQ

Is It Safe To Order On Your Site?

We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

Can I Change My Order?

If the product status is not yet delivered then it is possible to change. Please note that we can only:

1. Change size and color options;

2. Cancel items from your order or cancel your entire order;

3. Change delivery details.

4. All items can change for replacement at the equal price.

How Can I Deal With A Wrong Item?

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product(s) and the reason for return, and whether you require an exchange or a refund. We will then advise on how to proceed with the return.

How Long Will It Take To Refund?

We are glad to tell you that if you wish to receive a refund, your unsatisfied items can be refund within 15 days. Paypal payment the funds to reflect on your account within 3 working days, or the Credit card payment the funds to reflect on your account within 20 working days. You will receive a confirmation email once the transaction has been completed. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please feel easy to contact us.

Why Have You Not Refunded The Delivery Charge?

Delivery charges are non-refundable unless you have received an incorrect or faulty item from us. Because we have the cost when the package is shipping.

What Types Of Currency Do You Accept?

We accept the following currencies:

US Dollar (USD)

Euro (EUR)

UK Pound (GBP)

How Can I Change Currency?

To change currency simply click on the flag of the country whose currency you would like to view, which can be found at the top right corner of every page.

Why Is My Credit Card Rejected?

Your credit card could be rejected by the following possibilities:

1. Card holder name is incorrect

2. Billing address is incorrect

3. Numbers/expiration dates are incorrect

4. Issue number is incorrect

5. Not enough balance

6. Your issued bank blocks the card from internet usage for security reasons

7. Unusual or unusually large transaction

8. The issuing banks server was unavailable for some reason